This policy is based on Article 49 of the Consumer Protection Code (Law No. 8,078/1990), which provides for the right of withdrawal, and on the legal warranty standards for defective products.
The customer has 7 (seven) calendar days, counted from the date of receipt of the product, to exercise their right of withdrawal and request an exchange or return.
Mandatory Prior Notice: Before sending any item, the customer must formalize the request through the company's official contact channels. Shipments without prior communication will not be processed.
For the return or exchange to be accepted, the product must be returned to Red Panda's stock in exactly the same conditions as delivered.
Physical Integrity: The product, original packaging and accessories must not show signs of use, scratches, fraying, dirt or damage. Identification: Tags and seals must be preserved and attached. Hygiene and Odors: The item must be free of external odors. Packaging: The original box/packaging must be protected for transport.
After Red Panda receives the product, the technical team will conduct a detailed inspection within up to 5 (five) business days.
Conforming Product: If the item meets all preservation requirements, the exchange will be authorized. Non-Conforming Product: If signs of use or damage are detected, the request will be denied.
If the product shows functional defects after use, the Legal Warranty applies.
Warranty Period: 30 (thirty) days from receipt, in accordance with the CDC. Procedure: The customer must contact Red Panda providing the order number.
Orders with Free Shipping: In partial returns, the outbound shipping cost will be recalculated. Cancellation before Dispatch: Full refund. Cancellation after Dispatch: The refund will be processed only after the return of unopened products.
Red Panda processes exchanges and returns motivated by:
If your case falls under one of the criteria above, contact us immediately to initiate the service protocol.